Warranty Support
How It Works:
- Register your product on the Warranty Page of this website.
- All products to be returned to a Rome Service Center for warranty must be taken to your local Authorized Rome Dealer or Distributor before the expiration of the warranty period and must be accompanied by the dated proof of purchase. You must have your dated proof of purchase to accompany the board; If you cannot provide original proof of purchase, Rome will use the manufacturing date as the start of the warranty period.
- All products must be shipped prepaid and insured. Rome assumes no responsibility for products during shipment from the Owner to a Rome Service Center. Shipping charges to the Rome Service Center are not refundable.
- Repaired or replaced product will be returned in a reasonable amount of time.
- Return shipping costs will be paid by Rome. Rome will only be responsible for shipping costs within the covered region of the Service Center. For service outside of Europe or North America, please contact the distributor local to your region.
Find your local Authorized Rome Dealer here.
Limitations:
The warranty applies only to Rome snowboard products purchased from an Authorized Rome Dealer and is extended only to the original purchaser ("Owner").
- Coverage under this limited warranty is void if any modifications or alterations have been made to a Rome snowboard product not specifically authorized in writing by Rome.
- Repair or replaced products are covered only for the remainder of the original warranty.
- Rome snowboard products are not covered by any verbal warranties.
- This limited warranty does not apply to:
- Normal wear and tear.
- Impact-related damage, in which the board contacts such things as rocks, rails or trees.
- Damage resulting from abuse, misuse or carelessness.
- Damage resulting from faulty or improper mounting of bindings. This includes stripping inserts from incorrect mounting.
- Any damage caused from anything other than defects in material or workmanship.
- Damage from the use of solvents, adhesives, or other substances not specifically determined for use on snowboard products.
- Rome snowboard products used as rental/demo.